Return and Exchange Policy
SARONGS:
Return Policy
RETURNS
We have a 30-day after-delivery returns policy. This means that once your order has been delivered you will have 30 days to exchange or refund your purchase. If this 30 days after delivery period expires, we cannot offer you an exchange or return.
Additionally, when returning an item, it must be unused and in the same condition that you had received it. It must also be in its original packaging. Refunds and exchanges will not be accepted otherwise.
REFUNDS
Once we have your returned items with us, we will reach out to you via email to confirm that we have received them. We will then begin an inspection of the items to ensure they meet our refund criteria (Unopened packaging, not worn or damaged). We will then email you to inform you if your return will be accepted. If you are accepted for a refund, we will then begin the refund process.
We will refund the amount paid for this order (shipping not included) to your card or original method of payment. This typically is refunded within 28 days.
EXCHANGES
Apologies, as we do not offer exchanges due to a change of mind.
However, we do offer exchanges for items that have been purchased and are found to be defective or damaged.
Contact us @ truejusticedesigns@outlook.com with any exchange inquiries.
SALE ITEMS
Unfortunately, you cannot receive a refund on sale items. Only products purchased at full price can be refunded.
MISSING OF LATE REFUNDS
We apologies if your refund is missing or late. We ask that you keep checking your banking accounts over the course of 28 days after refund has been accepted. If by the 28th day you still have not received your refund. Please call your bank to double check.
If your issue hasn’t been cleared up, please email us @ truejusticedesigns@outlook.com.
NON-REFUNDABLE ITEMS
Items are not refundable after 30 days after delivery.
To process a refund, we require proof of purchase.
If an item has been taken out of its original packaging, is damaged, or is missing parts caused by a customer it is a non-refundable item.
Customized items cannot be returned or refunded.
If you need to speak with us for any more details, please reach out via email @ truejusticedesigns@outlook.com
Made-To-Order Items:
(Hand-Me-Down, xBigRo, Islandwear)
SHIPPING & PRODUCTION
Thank you for supporting TJD.
Each HAND-ME-DOWN™ jacket is produced made-to-order.
This means your piece is created after purchase rather than sitting in mass inventory.
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PRODUCTION TIME
Production typically takes:
8–15 business days.
Production timelines may vary slightly during launches, holidays or periods of increased order volume.
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SHIPPING
We proudly offer worldwide shipping.
Shipping times vary depending on:
* destination country
* local postal services
* customs processing
* courier conditions
Tracking information will be provided once your order has been dispatched.
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INTERNATIONAL ORDERS
International customers may experience varying delivery timeframes depending on location.
Buyers are responsible for any applicable customs duties, import taxes or local fees charged by their country.
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ADDRESS ACCURACY
Please ensure your shipping information is entered correctly at checkout.
TJD cannot guarantee replacement or reimbursement for orders affected by incorrect customer-submitted shipping details.
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LOST / DELAYED PARCELS
Once shipped, delivery is managed by the shipping carrier.
If your parcel experiences significant delay or tracking issues, please contact us and we will assist where possible.
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RETURNS & REFUNDS POLICY PAGE
RETURNS & REFUNDS
Because our products are made-to-order, we do not accept:
* change-of-mind returns
* exchanges for sizing errors
* buyer ordering mistakes
* preference-based returns
Please review measurements carefully before purchasing.
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SIZING RESPONSIBILITY
Sizing may vary across manufacturers and regions.
We strongly encourage customers to review the provided measurement guide before ordering.
By placing an order, customers acknowledge responsibility for their selected size.
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DEFECTIVE OR INCORRECT ORDERS
If your item arrives:
* damaged
* defective
* incorrect
please contact us within 7 days of delivery.
Include:
* order number
* photos of the issue
* clear description
If approved, we will work toward an appropriate resolution.
email us @ truejusticedesigns@outlook.com
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ORDER CANCELLATIONS
Due to rapid production processing, cancellation requests cannot be guaranteed once an order has been placed.
Please double-check your order before completing checkout.
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MADE-TO-ORDER / POD POLICY PAGE
(This builds trust surprisingly well.)
MADE TO ORDER
HAND-ME-DOWN™ jackets are produced on a made-to-order basis.
Rather than mass producing excess inventory, each piece begins production after purchase.
This production model supports more intentional ordering and reduces unnecessary waste.
Because each item is produced specifically for the customer, processing times apply before shipment.
Thank you for supporting slower, more intentional production.